Faces Canada - Return Policy

We're here for you 😊

What We Will Do Together:

  • Step 1: Raise a return/ replacement request within 48 hours from the date of delivery, if you’ve received missing/wrong/expired/damaged product(s).
    • Please raise a request here with order and contact details here.
    • You can also drop an email to support@facescanada.com
  • Step 2 – Allow us 2 working days to review your return request. However, we will try our best to address your concern on the same day.
  • Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
  • Step 4 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
  • Step 5 - Refunds (if applicable) will be processed within a maximum of 7 working days from the date of receiving the returned products.

Under what conditions can I return/ replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/ tampered product or packaging
  • Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

  • Opened/ used/ altered products.
  • Original packaging (mono cartons, labels, original invoice, etc.) missing.
  • The wrong/damaged/missing/expired product is reported after 48 hours from the date of delivery.