Faces Canada - Return Policy

We're here for you 😊

What We Will Do Together:

• Step 1: Raise a return/ replacement request within 48 hours from the date of delivery, if you’ve received missing/wrong/expired/damaged product(s).
• Please raise a request here with order and contact details here.
• You can also drop an email to support@facescanada.com
• Step 2 – Allow us 2 working days to review your return request. However, we will try our best to address your concern on the same day.
• Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
• Step 4 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
• Step 5 - Refunds (if applicable) will be processed within a maximum of 7 working days from the date of receiving the returned products.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/ tampered product or packaging
• Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, original invoice, etc.) missing.
• The wrong/damaged/missing/expired product is reported after 48 hours from the date of delivery.

If you would like to initiate a hassle-free return please click on the link below:

https://track.facescanada.com/return-center/requests/create/